How To Log Into WebmailWhat is webmail and why should I know how to log in to webmail? When Emails aren’t delivering or sending or both, it can have dire consequences for businesses. In this blog you’ll learn how to log in to your email account via webmail to test if your server is online and to test whether you are able to send emails from webmail.

We’ll look at:

  • What is webmail?
  • Why should I try to log into webmail?
  • How do I log into webmail?

The first thing you do when you realise your emails aren’t sending or if you have a problem with receiving them, is most probably check if your internet is working.

Once you have established that your internet connection is fine, next thing you do is phone up your service provider to report the problem with your email.

The first thing they are going to ask you is whether you have tried logging into webmail to establish if the server is up and running.

Usually, most clients haven’t even heard about webmail and don’t know how to do that. It is very easy, once you know how to do it.

  • What is webmail?

Webmail is simply a system which allows you to log into your email from any device that is connected to the internet.

  • Why should you try to log in from webmail if your email isn’t working?

Webmail is hosted on the server where your email account is and it bypasses your network, so it is the ideal ‘test’ to see if you are connecting to the email server.

  • How do I log in to webmail?

Logging in to webmail to see if your email server is working is as easy as typing in

You will obviously type in your domain name, not ‘yourdomain’ to connect with your domain where your emails are sending from.

Your email address is the username. The password is the email password used when your account was created. If you do not have the password, it must be re-set before you can login. Your service provider can do that for you.

Webmail will ask you to choose an interface. Anyone of the options provided will be fine.

If you have successfully logged into webmail, it proves that the server is online.

Test your mail by sending yourself an email from the interface to test that it is working.

If you were not able to login successfully, it means the server is offline.

To read about other reasons for your emails not working and what you can do about it, read our blog “Help, my email isn’t working” by clicking on

Logging into webmail is a crucial step that can assist you in establishing why your emails aren’t working. It also helps you or your service provider in narrowing the causes of service interruption so that it can be remedied to get your email service and business up and running again.


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